Refund policy
Once the faulty item is received, we will either: Send a replacement at no additional postage cost, or Provide a refund less original postage costs.
Exchanges or refunds will not be provided if:
---Damage is caused by misuse or incorrect handling.
---The item has been physically damaged after delivery.
---The return is due to change of mind or incorrect purchase.
Rod Purchases:
---Rods may be returned within 7 days for testing purposes.
---All postage costs will be deducted from the refund.
We do not refund the original shipping and handling that you paid on the order or return freight costs for any product that is returned for reasons other than being faulty product. You must prepay the return freight charges.
We recommend you sending via a service that can provide you with a tracking number. We take no responsibility for shipped goods that do not arrive.
On returning items, please include your details (full name & address) with the reason for return.
For all returns except faults , we will endeavor to process all returns as quickly as possible. During peak periods, we cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We may recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Customer satisfaction is our number one priority, please contact us if you require assistance via email flyfishinghutnz@gmail.com
Refunds (if applicable)
The refunded amount will be exclusive of original freight charges and any bank transaction fees.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at flyfishinghutnz@gmail.com.